Duration: 10 hours

Affected Components: MCP OAuth, MCP API, GraphQL API, Application

Dec 24, 15:00:01 GMT+0
Identified - Maintenance is now in progress.

Dec 25, 01:00:00 GMT+0
Completed - Maintenance has completed successfully.

Dec 24, 15:00:00 GMT+0
Identified - We are planning for a scheduled maintenance during that time..

Duration: 9 hours and 9 minutes

Affected Components: GraphQL API, MCP OAuth, MCP API, Website, Application

Nov 18, 20:44:00 GMT+0
Resolved - This incident has been resolved..

Nov 18, 11:34:36 GMT+0
Investigating - Application is partially down at the moment. This incident was automatically created by Instatus monitoring..

Nov 18, 14:44:43 GMT+0
Monitoring - Services have been restored and we are currently monitoring the situation..

Nov 18, 12:09:34 GMT+0
Identified - We’re currently experiencing service disruption caused by an ongoing Cloudflare incident. We’re monitoring the situation closely to restore full functionality..

Duration: 5 hours and 10 minutes

Affected Components: GraphQL API, Application

Oct 27, 17:05:28 GMT+0
Resolved - A recent update to part of the cache system introduced performance issues that caused the application to become unresponsive. The initial rollback did not immediately resolve the problem, as the issue was triggered only after the cache reached a specific threshold. A fix has since been implemented and deployed, and the application has been operating normally for the past several hours..

Oct 27, 11:55:18 GMT+0
Investigating - We are currently investigating this incident..

Oct 27, 12:35:00 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Duration: 1 hour and 3 minutes

Affected Components: GraphQL API, MCP OAuth, MCP API, , Application, MCP →

Oct 18, 16:30:11 GMT+0
Investigating - Application is partially down at the moment. This incident was automatically created by Instatus monitoring..

Oct 18, 16:57:00 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Oct 18, 17:33:00 GMT+0
Resolved - During a routine application update, a long-running database migration caused newly deployed servers to experience errors. Existing servers continued operating normally. The migration has been optimized, the new version successfully deployed, and all systems are now fully operational..

Duration: 1 hour and 43 minutes

Affected Components: MCP OAuth, MCP API, Application, GraphQL API

Sep 12, 08:37:24 GMT+0
Investigating - Application is partially down at the moment. This incident was automatically created by Instatus monitoring..

Sep 12, 10:05:22 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Sep 12, 10:20:18 GMT+0
Resolved - During a routine deployment, our application and APIs became unavailable due to the unavailability of a legacy open-source container image, which also prevented rollback. We updated our configuration to use the maintained version of the resource, and deployments are now proceeding normally. The application and APIs are fully accessible again. We are reviewing our dependency management processes to prevent similar issues in the future..

Duration: 24 minutes

Affected Components: GraphQL API, Application

Aug 9, 18:00:00 GMT+0
Identified - We are planning for a scheduled maintenance during that time..

Aug 9, 18:00:01 GMT+0
Identified - Maintenance is now in progress.

Aug 9, 18:24:00 GMT+0
Completed - Maintenance has completed successfully..

Duration: 3 hours and 3 minutes

Affected Components: GraphQL API, Application

Feb 21, 12:14:00 GMT+0
Investigating - We are currently investigating this incident..

Feb 21, 15:17:00 GMT+0
Resolved - This incident has been resolved. We have finished our investigation into this issue. The root cause was a recent change we made which inadvertently caused some draft posts to return an error when loaded. This error resulted in increased memory usage, degrading performance and preventing some posts from loading or saving in a timely manner. In the process of resolving the first issue, we encountered a separate, unrelated caching problem which required additional time to resolve. Both issues were ultimately resolved by restoring a previous version of the application. We have been monitoring our error rates and memory usage, and they have remained stable since the incident's resolution..

Duration: 42 minutes

Affected Components: GraphQL API, Application

Nov 10, 22:30:00 GMT+0
Identified - We are planning for a scheduled maintenance during that time..

Nov 10, 22:30:01 GMT+0
Identified - Maintenance is now in progress.

Nov 10, 23:11:36 GMT+0
Completed - Maintenance has completed successfully..

Duration: 28 minutes

Affected Components: GraphQL API, Application

Oct 29, 15:34:37 GMT+0
Monitoring - Some users may be experiencing intermittent unavailability due to unexpected application restarts. A fix has been put into place and we are currently monitoring the situation..

Oct 29, 16:02:52 GMT+0
Resolved - All application functionality have been observed to be operating normally.

Duration: 2 hours and 52 minutes

Affected Components: GraphQL API, Application

Sep 29, 00:52:00 GMT+0
Completed - Maintenance has completed successfully..

Sep 28, 22:00:00 GMT+0
Identified - We are planning for a scheduled maintenance to upgrade our database Postgres.

Duration: 10 days, 20 hours and 34 minutes

Affected Components: Application

Jan 8, 23:08:00 GMT+0
Investigating - The post should eventually save and there is no system degradation or increased failure to save. We are investigating why our application client is not attempting to save immediately or sooner when it could and should..

Jan 12, 21:39:00 GMT+0
Identified - A potential root cause has been identified..

Jan 14, 16:16:00 GMT+0
Identified - A potential fix has been implemented..

Jan 15, 02:37:00 GMT+0
Identified - The potential fix has been tested on our staging environment, and the fix is now awaiting deployment..

Jan 16, 02:28:00 GMT+0
Monitoring - The fix has been deployed and we are currently monitoring the result..

Jan 17, 18:32:57 GMT+0
Monitoring - We have observed the expected subsequent drop in the slow save warning events and will continue monitoring this and related metrics..

Jan 19, 19:42:00 GMT+0
Resolved - Relevant metrics have remained normal for three full days and we consider the incident resolved. The root cause was a recent minor version library upgrade that included performance enhancements, but also an unexpected side effect on how we handled reconnections, particularly when a computer wakes up from sleep. Our team was able to adjust for the upgrade change, so reconnections would again be immediate, resulting in faster post saving like before..

Duration: 1 hour and 5 minutes

Affected Components: Website

Oct 30, 19:56:00 GMT+0
Identified - Due to an issue at one of our infrastructure providers, the Slab Website (slab.com) is not available. The Slab Application (org.slab.com) is not affected. .

Oct 30, 20:20:00 GMT+0
Monitoring - Our provider has resolved the issue, and slab.com is now back online. We'll continue to monitor the situation..

Oct 30, 21:01:23 GMT+0
Resolved - This incident has been resolved..

Affected Components: Application

Mar 1, 20:10:36 GMT+0
Resolved - This incident has been resolved..

Mar 1, 16:45:09 GMT+0
Monitoring - We have identified and corrected the issue, and are now monitoring the situation..

Mar 1, 16:19:31 GMT+0
Investigating - We are currently investigating several reports of the Slab application being unavailable..

Mar 1, 20:05:11 GMT+0
Monitoring - We are continuing to monitor for any further issues..

Affected Components: Application

Dec 17, 15:40:42 GMT+0
Resolved - Our partner has resolved the issue, and all emails are being delivered timely. All previously queued emails were delivered as well..

Dec 17, 05:10:13 GMT+0
Monitoring - Our provider's delay is improving and we will continue to monitor the situation..

Dec 17, 00:33:04 GMT+0
Identified - Our provider is continuing to work on resolving the issue. Meanwhile, emails continue to be delivered, with a delay. We will keep posting updates here..

Dec 16, 22:22:44 GMT+0
Identified - We are experiencing a delay in sending emails due to an issue with our provider. Emails are not lost and will be delivered slowly. We’ll post updates here, and thank you for your patience..

Affected Components: Application

Jan 1, 00:00:00 GMT+0
Resolved - We recently deployed some changes to optimize our cache usage. Those changes caused excessive resource usage under load, which led to content loading timeouts for a subset of users. We've since revised the cache configurations and added more resources to resolve the issue..

May 16, 18:47:00 GMT+0
Resolved - This incident has been resolved. We will continue working on follow-up tasks and a public post-mortem..

May 16, 18:15:53 GMT+0
Monitoring - We have deployed a fix and are closely monitoring the application..

May 16, 17:17:50 GMT+0
Investigating - We are continuing to investigate this issue..

May 16, 15:55:43 GMT+0
Investigating - We are aware that a small set of users are having trouble with content loading in their Slab instances. We are currently investigating into the cause..

Duration: 6 hours

Affected Components: Application, GraphQL API

Mar 6, 03:00:23 GMT+0
Completed - The scheduled maintenance has been completed..

Mar 5, 21:00:35 GMT+0
Identified - Scheduled maintenance is currently in progress. We will provide updates as necessary..

Mar 1, 04:10:47 GMT+0
Identified - We will be upgrading our database to the latest available version.

Jan 1, 00:00:00 GMT+0
Resolved - Around 9 AM PST on 2021/12/16, we started to receive reports on login-related failures. After investigating, we identified a regression from the latest deployment. At Noon, we deployed and verified that the issue was fixed. The issue only affected the login functionality and did not affect already logged in users or other wider impact. We're continuously working on further corrective and preventative measures to prevent it from happening in the future..

Dec 16, 20:14:56 GMT+0
Monitoring - We have deployed a fix and are currently monitoring..

Dec 16, 19:52:45 GMT+0
Identified - We have identified the issue and are currently working on the fix..

Dec 16, 19:03:09 GMT+0
Investigating - We are currently investigating into a login/SSO issue that is affecting some users..

Dec 16, 20:53:27 GMT+0
Resolved - This issue with login/SSO has been resolved..

Affected Components: Application, GraphQL API

Nov 16, 18:46:12 GMT+0
Resolved - This incident has been resolved..

Nov 16, 18:10:33 GMT+0
Monitoring - Slab application is now available. We are monitoring the status..

Nov 16, 17:56:13 GMT+0
Identified - Due to an outage of our infrastructure provider, the Slab application is currently unavailable..

Affected Components: Application

Sep 23, 18:54:39 GMT+0
Resolved - This incident has been resolved..

Sep 23, 18:11:49 GMT+0
Monitoring - We have deployed the fix. We will continue to monitor the situation..

Sep 23, 17:49:02 GMT+0
Identified - The issue has been identified and the fix is being deployed..

Sep 23, 17:36:06 GMT+0
Investigating - We are continuing to investigate this issue..

Sep 23, 16:37:30 GMT+0
Investigating - We are investigating a stylesheet caching issue. As a workaround, if your Slab loads without proper styling, please clear your cache then reload..

Affected Components: Application, GraphQL API

Jan 1, 00:00:00 GMT+0
Resolved - We observed abnormalities in Slab around 11:55pm PST on July 8, 2021, and proactively put our services in maintenance mode. After adding preventative measures and testing, we slowly rolled off maintenance mode.  The abnormalities observed were caused by our network infrastructure provider, who while manually performing an upgrade procedure mistakenly routed part of our traffic incorrectly for several minutes. We can confirm that no customer data was affected. We are working with our network infrastructure provider to prevent this issue in the future..

Jul 8, 23:07:14 GMT+0
Resolved - This incident has been resolved..

Jul 8, 21:52:54 GMT+0
Monitoring - We are continuing to monitor for any further issues..

Jul 8, 21:52:47 GMT+0
Monitoring - A fix has been implemented and we are monitoring the results..

Jul 8, 21:47:09 GMT+0
Identified - The issue has been identified and a fix is being implemented..

Jul 8, 19:28:40 GMT+0
Investigating - We are currently investigating this issue..

Duration: 1 hour and 15 minutes

Affected Components: Application, GraphQL API

Apr 29, 07:11:41 GMT+0
Identified - We will be undergoing a scheduled upgrade during this time. The application will be unavailable..

May 1, 16:00:29 GMT+0
Identified - Maintenance will begin as scheduled in 60 minutes..

May 1, 18:00:34 GMT+0
Completed - The scheduled maintenance has been completed..

May 1, 16:45:34 GMT+0
Identified - Scheduled maintenance is currently in progress. We will provide updates as necessary..

Affected Components: Application, GraphQL API

Mar 23, 17:30:38 GMT+0
Resolved - This incident has been resolved..

Mar 23, 16:05:50 GMT+0
Investigating - We are currently investigating this issue..

Duration: 3 hours

Affected Components: Application, GraphQL API

Mar 13, 21:00:16 GMT+0
Identified - Scheduled maintenance is currently in progress. We will provide updates as necessary..

Mar 13, 22:31:44 GMT+0
Completed - The scheduled maintenance has been completed..

Mar 11, 07:15:56 GMT+0
Identified - We will be undergoing scheduled maintenance during this time..

Duration: 3 hours

Affected Components: Application, GraphQL API

Dec 13, 02:31:02 GMT+0
Identified - We will be undergoing scheduled maintenance during this time..

Dec 26, 17:00:30 GMT+0
Identified - Scheduled maintenance is currently in progress. We will provide updates as necessary..

Dec 26, 20:00:29 GMT+0
Completed - The scheduled maintenance has been completed..

Duration: 3 hours

Affected Components: Application, GraphQL API

Nov 7, 23:00:32 GMT+0
Completed - The scheduled maintenance has been completed..

Nov 6, 15:10:25 GMT+0
Identified - We will be upgrading our primary and replica databases' versions of Postgres.

Nov 7, 20:00:39 GMT+0
Identified - Scheduled maintenance is currently in progress. We will provide updates as necessary..

Jul 20, 00:12:00 GMT+0
Resolved - A complication in application deployment resulted in 16min of downtime.

Jul 17, 21:20:00 GMT+0
Resolved - Our CDN provider experienced downtime that affected all Slab services https://www.cloudflarestatus.com/incidents/b888fyhbygb8.

Affected Components: Website

Nov 4, 19:00:59 GMT+0
Resolved - The website is back online and performing as expected, so we're closing this out. Today's outage affected the slab.com marketing site only, the web app remained online..

Nov 4, 18:27:50 GMT+0
Monitoring - We're still hanging tight until our service provider can resolve a performance issue on their end. For the time being, some customers may be able to access slab.com, whereas other customers might see long page loads followed by a 503 error or a cached version of the website. We'll provide one more update when the site is back online. Sorry for the trouble!.

Nov 4, 17:43:37 GMT+0
Monitoring - Looks like the issue is due to performance troubles with one of our service providers. We're keeping an eye on things. It's worth mentioning that slab.com/login is not accessible right now. If you're trying to log in to Slab, you'll need to use your team's Slab URL, which looks something like: yourteam.slab.com.

Nov 4, 17:39:35 GMT+0
Investigating - Our marketing website (slab.com) is currently unavailable, we're investigating. You may see a cached version when you visit the site, but you won't be able to sign up for a new account until we get things sorted. This does not affect your team's Slab account. You should be able to use Slab as expected. We'll update here when we have more information..

Affected Components: Application, GraphQL API

Oct 4, 03:30:20 GMT+0
Resolved - Deployment of a new version failed leading to momentary downtime. The issue has been resolved..

Oct 4, 03:20:08 GMT+0
Investigating - We are currently investigating the issue.

Oct 4, 03:20:00 GMT+0
Resolved - Deployment of a new version failed leading to momentary downtime. The issue has been resolved..

Jul 3, 01:45:00 GMT+0
Resolved - Our CDN provider Cloudflare experienced a major outage: https://www.cloudflarestatus.com/incidents/tx4pgxs6zxdr.

Affected Components: Application, Website

Jul 2, 13:45:39 GMT+0
Resolved - Our CDN provider Cloudflare experienced a major outage: https://www.cloudflarestatus.com/incidents/tx4pgxs6zxdr.

Jun 25, 05:24:00 GMT+0
Resolved - An application update with a database migration caused a complication that led to downtime. The issue has been identified, fixed, and the new version is running without apparent issues..

Affected Components: Application

Jun 25, 05:24:32 GMT+0
Resolved - An application update with a database migration caused a complication that led to downtime. The issue has been identified, fixed, and the new version is running without apparent issues..

Jun 25, 05:03:21 GMT+0
Investigating - We are currently investigating this issue..