Slab - Login/SSO issue – Incident details

GraphQL API experiencing partial outage

Login/SSO issue

Resolved
Operational
Started over 4 years agoLasted about 2 hours
Updates
  • Update
    UTC
    Update

    Around 9 AM PST on 2021/12/16, we started to receive reports on login-related failures. After investigating, we identified a regression from the latest deployment. At Noon, we deployed and verified that the issue was fixed. The issue only affected the login functionality and did not affect already logged in users or other wider impact. We're continuously working on further corrective and preventative measures to prevent it from happening in the future.

  • Resolved
    UTC
    Resolved

    This issue with login/SSO has been resolved.

  • Monitoring
    UTC
    Monitoring

    We have deployed a fix and are currently monitoring.

  • Identified
    UTC
    Identified

    We have identified the issue and are currently working on the fix.

  • Investigating
    UTC
    Investigating

    We are currently investigating into a login/SSO issue that is affecting some users.