Slab - Content loading timeout – Incident details

GraphQL API experiencing partial outage

Content loading timeout

Resolved
Degraded performance
Started over 4 years agoLasted 2 hours 51 minutes

Affected

Application

Degraded performance from 3:55 PM to 6:47 PM

Updates
  • Update
    UTC
    Update

    We recently deployed some changes to optimize our cache usage. Those changes caused excessive resource usage under load, which led to content loading timeouts for a subset of users. We've since revised the cache configurations and added more resources to resolve the issue.

  • Resolved
    UTC
    Resolved

    This incident has been resolved. We will continue working on follow-up tasks and a public post-mortem.

  • Monitoring
    UTC
    Monitoring

    We have deployed a fix and are closely monitoring the application.

  • Update
    UTC
    Update

    We are continuing to investigate this issue.

  • Investigating
    UTC
    Investigating

    We are aware that a small set of users are having trouble with content loading in their Slab instances. We are currently investigating into the cause.